Guest FAQs

ReservationMy reservation request was declined or canceled

The host may accept or decline a guest’s reservation request.

reservation Process

[Request a reservation] → [Host Response (Accept / Decline)] → [Payment for Accepted Contract] → [Reservation  Confirmed]


Reasons a Host May Decline a reservation Request

  • Reservation are processed in real time, so a request may be declined if availability has already closed.

  • The host may decline due to personal circumstances, facility issues, or changes in listing information.

  • If the host does not respond within 2 hours after the contract request, the request will be automatically canceled.

  • For requests submitted between 10:00 PM and 8:00 AM (Korean Standard Time), the host has until 10:00 AM (KST) to respond.