Guest FAQs

PaymentHow do I change my payment method?

You can change your payment method in the app or on the website up to 12 hours before your move-in date.
Payment method changes are not available after move-in.


Before reservation confirmation (before payment)

If payment has not been completed,ย 

please cancel the reservation request and submit a new one using a different payment method.



After reservation confirmation (after payment)

If the reservation has already been confirmed and paid:

  1. Open the Live Anywhere app or website

  2. Go to Reservation โ†’ Reservation Details

  3. Select Change Payment Method

  4. Complete payment with the new method

Once the new payment is completed, the previous payment will be automatically canceled.



Can I split the payment?

If you are unable to complete payment with a single card, please contact us via 1:1 Chat Support.


How to contact us

  • Go to My โ†’ 1:1 Chat Support โ†’ Select Payment Inquiry

  • Choose Change Payment Method

  • Tap Connect to a Live Anywhere Manager

๐Ÿ‘‰ Start 1:1 Chat Support

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